Your Tier 3 Dynamics partner. Rebuilt as an agent.
Juran scans your Dynamics environment, triages incoming issues, prepares fixes, and reports. SALT-employed AI-native consultants step in for what agents can't close. Every change asks for your approval before it executes — always.
Most Dynamics customers move from a Tier 1 implementer to a Tier 3 partner. We replace that entirely.
Same SLA. Better quality. Lower cost. And every action stays inside your governance.
Today's Tier 3 partner
- $200–350 / hour blended labor
- Reactive ticket queue · response in business hours
- No proactive scanning · issues found by users
- Reports manually written each month
- No predictive insight · no learning across customers
- Quality varies by which consultant picks up the ticket
Juran (Microsoft Managed Support)
- Subscription pricing · per tenant · per month
- Agent-led triage · routing in seconds · always observable
- Continuous environment scan · issues surfaced before users notice
- Reports auto-composed · live dashboard · no monthly delay
- Predictor trained across every tenant we serve · improves quarter over quarter
- Quality is the agent's job · "fitness for use" · Joseph Juran's quality trilogy applied to operations
Five pillars. One agent. Backed by SALT consultants when judgment is needed.
Continuous environment scan
Juran reads your Dynamics tenant on a schedule — config drift, usage vs. norm, transaction baselines, integration health. Issues surface before your users open tickets.
Triage, RCA, route
User reports an issue. Juran triages, runs root-cause analysis, and routes to the right consultant — or proposes a fix and asks for your approval.
SLA · health · trends
Live dashboards on tickets, SLA adherence, system health, and emerging trends. Monthly review composed by Juran. Minimal human in the loop.
Scan · configure · recommend
Day 1 deliverable: full environment scan, ticket history ingest, integration map, customization inventory — and a recommendation on how many human FTE you'd need to manage this without us.
AI-native consultants on tap
Add or reduce consultant hours per month. Schedule meetings directly. Every consultant is named, profiled, and available through Juran.
Juran follows the SALT 3-phase lifecycle. The package you choose names the phase you want to live in.
You're not buying features. You're buying a maturity level.
You share documentation. Juran summarizes, triages tickets, and routes work. Consultants run the actual changes. You review every move.
Juran scans your tenant continuously. Surfaces issues. Prepares fixes. Asks your approval. Consultants step in when judgment is needed.
Juran predicts issues before they happen, prepares remediations, and presents them for your one-click approval. You direct. Juran executes within your governance.
Note · Juran never executes any change without your explicit approval, regardless of phase.
Pick the maturity level. The price is fixed per tenant, per month.
Launch pricing applies to the first cohort. Every customer renews at standard pricing in Year 2.
Juran Assist
You share documentation. Juran reactively triages and reports. Consultants run the actual work.
- 40 hours / month AI-native consultant capacity
- Onboarding deliverable: doc-based assessment + Juran summary
- Reactive ticket triage · routing · monthly health report
- Add-on bundles: 40 hrs for $4,500
- Juran always observable · always asks before changing
Juran Operate
Initial environment scan. Sized consultant hours. Juran prepares changes; you approve.
- Initial environment scan with sized hour recommendation
- 60 hours / month default · adjust ± as you wish
- Proactive issue surfacing · predictive triage · change-execution-on-approval
- Incremental hours billed at $135 / hr
- Resources marketplace · meeting scheduling · approval queue
Juran Autonomous
Continuous scanning. Predictive remediation. One-click approval to execute. Highest leverage.
- Constant environment scan · cross-tenant predictor
- Auto-task creation · auto-remediation preparation
- One-click approval per change · always-ask hill enforced
- 80 hours / month bundled · trends down as predictor matures
- Priority SLA · dedicated consultant capacity
Pricing scope: BC · CE · F&O at launch · Power Platform on roadmap
No phone calls. No salespeople. Juran does discovery, sizing, and scoping. You sign in the conversation.
Talk to Juran
Click "Talk to Juran." A live conversation begins. Juran asks about your Dynamics product, implementation timing, current support setup, top pain points, and customizations.
Share documentation
Upload current architecture, integration maps, ticket logs (open + closed). Juran reads them in real time and surfaces what matters.
Pick a package
Juran presents Assist, Operate, or Autonomous — recommended based on your environment, with sizing for consultant hours.
Sign in. Operate.
Microsoft SSO. Juran connects to your tenant in read-only mode. Operate Workspace activates. First scan runs within 24 hours.
Outcomes we underwrite. Telemetry you can audit.
Tier 3 partner spend structurally removed within Year 1. We measure the displacement against your prior-year invoices.
Phase 2 graduation requires fewer than three in ten Juran recommendations to be overridden. Audited monthly.
Phase 3 graduation requires the predictor to flag issues with 80%+ precision on a rolling 30-day window.
Every change Juran proposes is reviewed and approved by your team before it executes. No exceptions, regardless of tier.
If you're already running Dynamics, you're already a Juran customer.
Most of you came from an implementation partner and moved to a Tier 3 partner. We're the next step. Talk to Juran for ten minutes and decide.