The SALT AI-Native Delivery Approach — eleven named AI Agents across the full engagement lifecycle, four human archetypes, every task mapped to its optimal executor with telemetry proving the outcome. This is why we're a new kind of implementation partner.
For full technical depth on the agent architecture and telemetry, request a technical brief from SALT →
Every Microsoft Dynamics 365 implementation Microsoft itself recommends is run to the Success by Design framework — Microsoft's canonical implementation methodology. Five phases, structured reviews at each phase gate, Microsoft FastTrack-aligned. The eleven SALT agents organize around exactly this framework. The framework discipline does not change. What changes is who does the work.
High-level requirements gathered, solution approach validated, scope confirmed against business outcomes.
In-scope workstreams defined, project plan finalized, business case locked.
Solution design, system configuration, data migration, integration, validation testing.
Operational readiness, role-based training, cutover planning, change-management completion.
Go-live, hypercare, transition to steady-state, ongoing optimization, continuous improvement.
Eleven named agents, one operating model. Each carries the work of its phase end-to-end — pre-sales through post-go-live — and hands off to the next with the context already structured. Humans review the exceptions, sign the gates, and direct the work that requires judgment. The agents do the rest.
First conversation with the SALT operating model. Greets visitors on salt.ai, runs a consultative dialogue from challenge to desired outcome, and produces a 13-field handoff payload for the specialist team.
Pre-sales solution architect. Catches every inbound that doesn't fit a specialist track, recommends the right Microsoft Dynamics 365 path (Business Central vs. Finance & Operations vs. Customer Engagement), and drafts the SOW.
TCO and ROI specialist. Builds the financial case — pre-engagement investment, post-go-live value realization, comparable-baseline modeling — pack-agnostic across all Microsoft Dynamics 365 SKUs. The CFO's primary agent.
Project coordinator agent. Owns the discovery-to-delivery handoff, schedules workshops, runs phase gates, and routes escalations across the agent team. Operations spine of every engagement.
Discovery and analysis agent — consolidates the legacy roles of Discovery Specialist and Business Analyst. Ingests every form of business input: structured data, financial reports, manually-created spreadsheets, mock reports, non-digital inputs, CRM exports, process documentation. Drafts pre-workshop charters, facilitates the workshop in-flight, turns post-workshop signal into user stories.
System configuration agent for Microsoft Dynamics 365 — Customer Engagement, Business Central, Finance & Operations. Operates with explain-before-execute discipline; humans approve every step before execution.
Data migration agent. Cleans dirty source data using generative AI, runs schema translation and migration, escalates only what genuinely needs a human decision.
System validation agent. Generates and executes test suites, auto-creates bugs in Azure DevOps, and feeds defect signals back to configuration and migration agents.
Change management agent. Builds the customer-specific change strategy, generates role-based training, drafts internal comms, and tracks adoption readiness pre go-live.
Deployment agent. Manages cutover sequencing, environment promotion, 14-day hypercare protocol, and 90-day stabilization (Day 0 through Day 90 of production).
Customer success and managed services agent. Owns Day 91 onward — incident management, configuration-drift monitoring, continuous improvement, and quarterly health scoring.
SALT doesn't remove humans — it repositions them. Every person on a delivery team has a defined archetype today and a clear path to a higher-leverage role as agents mature.
Reviews agent-prepared outputs at defined checkpoints. Approves or returns with redline. Never produces — always decides.
Monitors agent output quality on a sampling basis. Reviews flagged items and random samples. Agent runs continuously; human audits periodically.
Engaged only when agent confidence falls below threshold or anomaly is detected. Most delivery is fully agent-run. Human expertise applied where it matters most.
Agent operates fully autonomously within defined parameters. Human sets goals, monitors outcomes, and evolves the agent's operating mandate. The future state for mature workflows.
SALT is Customer Zero of the operating model we sell. Every consultant on a SALT engagement pairs with the same eleven AI Agents and four review archetypes shown above.
Discovery, configuration, validation, deployment — the agent stack does the volume work. Humans direct, approve, and exception-handle. No PMs as paper-pushers; no analysts as clickers.
SALT hires for judgment and the ability to direct an agent stack — not billable hours. Career progression rewards how much an agent stack one person can run, not headcount under a partner.
Fewer bodies on a SALT engagement than a traditional Microsoft Dynamics 365 implementation — because the agent stack absorbs the work that body-heavy delivery distributes across consultants, analysts, and PMs.
When a SALT consultant works with you, the agent stack is in the room. You see Discovery, Configuration, and Validation agents producing — not a deck about them. The model is the demo.
The way our team works is the way your team will work after Cowork. The operating model isn't a methodology slide — it's the running system you inherit.
Traditional SIs scale by hiring more people. Their AI talent is a training certificate bolted onto a billable-hours model. SALT's operating model is the company. Removing agents from a SALT engagement isn't a downgrade — it doesn't work.
SALT's delivery approach emits six telemetry signals per engagement. No vanity metrics — each signal connects directly to delivery performance, cost reduction, or measurable business outcome. Every Customer Zero case study is built on this data.